Guest Experience Agent

AccorHotel; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee benefit card with discounted率

Learning programs through Academies

Global career opportunities

CSR initiatives like Planet 21

Job summary

Accor is seeking a Reception Agent to welcome guests, check them in/out, and ensure a memorable stay with outstanding service across our properties. You will respond to guest requests and promote hotel facilities, aiming to create a personalised guest experience and up-sell where appropriate.

We value a service-focused attitude, fluency in English, and willingness to engage in Corporate Social Responsibility initiatives within our diverse hospitality groups.

Qualifications

• Service focused personality is essential.
• Experience in hospitality is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Skills

Customer service orientation

Communication skills

Fluency in English

Tools

Opera PMS

Job description

Accor is seeking a Reception Agent to welcome guests, check them in/out, and ensure a memorable stay with outstanding service across our properties. You will respond to guest requests and promote hotel facilities, aiming to create a personalised guest experience and up-sell where appropriate.

We value a service-focused attitude, fluency in English, and willingness to engage in Corporate Social Responsibility initiatives within our diverse hospitality groups.