Guest Experience Specialist: Front Desk & F&B

Ibis Styles; Holt; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted stays

Free Breaks Voucher

Friends & Family Rates

28 days paid holidays pro rata

Eye Test Vouchers

Staff Uniforms

Learning programs

Vivup program

Food on duty

Work pension

Cycle to work

Job summary

The Accor Ibis Styles Hotel is seeking a dedicated Team Member to welcome guests from arrival to departure and ensure smooth check-in and a memorable stay. You will be the face of the hotel, delivering high-quality hospitality and contributing to a warm, efficient guest experience.

This full-time, in-person role offers a competitive hourly wage and a range of staff benefits. Fluency in English is essential, with other languages a plus, and you will join a collaborative reception team across the

Qualifications

• Service-focused personality is essential.
• Fluency in English; additional languages are a plus.

Responsibilities

• Takes care of guests from their arrival through to their departure, ensures check in and check out are done with accuracy and efficiency.
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
• Looking after guests’ reservations
• Taking care of the guests in our restaurant and bar.
• Helps meet the department's quantitative and qualitative objectives
• Promotes the hotel's offer and helps to meet the department's quantitative targets through his/her sales efforts.
• Look after breakfast, restaurant and bar.
• Implements brand and Group projects and identity features
• Anticipates guests' needs and takes them into consideration,
• Handles any guest complaints and/or remarks; provides a response as soon as possible,
• Conveys a good hotel image
• Respects the reservation commitments in full.

Skills

Service orientation

English fluency

Job description

The Accor Ibis Styles Hotel is seeking a dedicated Team Member to welcome guests from arrival to departure and ensure smooth check-in and a memorable stay. You will be the face of the hotel, delivering high-quality hospitality and contributing to a warm, efficient guest experience.

This full-time, in-person role offers a competitive hourly wage and a range of staff benefits. Fluency in English is essential, with other languages a plus, and you will join a collaborative reception team across the