Guest Experience Front Desk Associate

LGH Hotels Management Limited; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

IHG employee room benefit programme

Free meals on duty

Free parking

Employee discounts on hotel rates

Job summary

LGH Hotels Management Limited is seeking a friendly Front Office Team Member for our Crowne Plaza Birmingham NEC property. You will be the first point of contact for guests, ensuring a warm welcome and a smooth arrival experience.

You will handle check-ins/outs, respond to inquiries, manage reservations, and support billing and administrative tasks. A calm, positive attitude and attention to detail are key to delivering memorable guest experiences.

Qualifications

• Proven ability to provide warm, professional guest service.
• Clear, friendly communication with guests and colleagues.
• Ability to stay calm and organised during busy periods.
• Strong attention to detail in guest information and billing.

Responsibilities

• Welcome guests warmly and professionally, ensuring smooth check-in and check-out.
• Respond to guest enquiries and concerns promptly to make guests feel valued.
• Handle phone calls and emails, take reservations and manage guest information accurately.
• Assist with billing, records, and report generation with care and accuracy.
• Collaborate with hotel departments to create a seamless guest journey.

Skills

Guest service

Communication

Teamwork

Customer focus

Job description

LGH Hotels Management Limited is seeking a friendly Front Office Team Member for our Crowne Plaza Birmingham NEC property. You will be the first point of contact for guests, ensuring a warm welcome and a smooth arrival experience.

You will handle check-ins/outs, respond to inquiries, manage reservations, and support billing and administrative tasks. A calm, positive attitude and attention to detail are key to delivering memorable guest experiences.