Front Office Team Member

LGH Hotels Management Ltd; Manchester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit

Shopping discounts

Eye care

Legal & financial advice

Counseling sessions

Hospital & death benefit plans

Cycle to work

Wellbeing resources

Free meals on duty

Free parking

Job summary

LGH Hotels Management in partnership with Crowne Plaza Manchester Airport seeks a Front Office Team Member to warmly welcome guests, manage arrivals and inquiries, and support a seamless stay. You will work with a supportive team to ensure accuracy in reservations, billing and guest records while maintaining high service standards.

You will contribute to a positive, guest-focused atmosphere, collaborating across departments to deliver a smooth journey from check-in to departure and create

Qualifications

• Friendly, motivated and guest-focused.
• Excellent communication and teamwork.
• Able to handle guest requests calmly.

Responsibilities

• Welcome guests warmly and manage check-in/out smoothly.
• Respond to guest enquiries and concerns promptly.
• Handle phone calls, emails, and reservations with care and accuracy.
• Assist with billing, records, and report generation.
• Collaborate with hotel departments to ensure a seamless guest journey.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Job description

Crowne Plaza Manchester Airport

Check out the hotel on our virtual tour!

The Opportunity

We are looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive.

This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience.

You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This Role Is Ideal For Someone Who

• Enjoys working with people and takes pride in making others feel welcome and at ease
• Communicates clearly, kindly and confidently in a guest‑facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people‑focused hotel environment

Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.

Hotel

Welcome to the Crowne Plaza® Manchester Airport hotel, a newly refurbished establishment. Conveniently located next to Terminals 1 and 3, and within easy reach of Terminal 2, just a short 6‑minute walk away. The hotel is also minutes from the M56 motorway, with direct trains from the Airport train station at Terminal 2 taking just 20 minutes to reach central Manchester. Whether your stay is pre‑departure or post‑arrival, take advantage of our airport shuttle service connecting you to all terminals and the airport train station for smooth travels.

Within the hotel, enjoy our modern, contemporary, and vibrant open spaces, including an on‑site restaurant serving a variety of British and international dishes to suit all tastes. Unwind with a refreshing drink at the bar or a revitalizing coffee from our Starbucks coffee corner. For the energetic, our 24‑hour Fitness Centre is available. All 299 bedrooms have been fully refurbished to a high specification and are air‑conditioned

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.