Front Office Team Member

LGH Hotels Management Limited; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

IHG employee room benefit programme

Free meals on duty

Free parking

Employee discounts on hotel rates

Job summary

LGH Hotels Management Limited is seeking a friendly Front Office Team Member for our Crowne Plaza Birmingham NEC property. You will be the first point of contact for guests, ensuring a warm welcome and a smooth arrival experience.

You will handle check-ins/outs, respond to inquiries, manage reservations, and support billing and administrative tasks. A calm, positive attitude and attention to detail are key to delivering memorable guest experiences.

Qualifications

• Proven ability to provide warm, professional guest service.
• Clear, friendly communication with guests and colleagues.
• Ability to stay calm and organised during busy periods.
• Strong attention to detail in guest information and billing.

Responsibilities

• Welcome guests warmly and professionally, ensuring smooth check-in and check-out.
• Respond to guest enquiries and concerns promptly to make guests feel valued.
• Handle phone calls and emails, take reservations and manage guest information accurately.
• Assist with billing, records, and report generation with care and accuracy.
• Collaborate with hotel departments to create a seamless guest journey.

Skills

Guest service

Communication

Teamwork

Customer focus

Job description

We are looking for a friendly, motivated and guest-focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive.

This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience.

You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check-in and check-out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record-keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well-coordinated guest journey
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Enjoys working with people and takes pride in making others feel welcome and at ease
• Communicates clearly, kindly and confidently in a guest-facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people-focused hotel environment

Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.

Hotel

The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.