Guest Experience Front Desk Receptionist

LGH - Holiday Inn; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts

IHG room benefit

Shopping discounts

Eye care

Free legal & money advice

Counseling services

Wellbeing resources

Cycle to work

Free meals on duty

Free parking

Job summary

LGH Hotels Management is seeking a friendly Hotel Receptionist to join the Front Office team at Holiday Inn Cardiff City Centre. You will be the first point of contact, delivering a warm welcome and smooth check-in experiences while handling reservations and calls with accuracy.

We value a calm, detail‑oriented approach and a genuine passion for hospitality. This on-site role offers opportunities to contribute to memorable guest stays and collaborate with a supportive team.

Qualifications

• Previous hotel reception or guest-facing experience preferred.
• Excellent communication and friendly, professional manner.
• Ability to manage reservations, inquiries and phone calls efficiently.

Responsibilities

• Welcome guests warmly with a friendly check-in and check-out process.
• Handle guest enquiries and requests with care and efficiency.
• Answer calls, emails and manage reservations accurately.
• Provide clear information about the hotel, facilities and local area.
• Use the reservation system and keep guest records up to date.
• Collaborate with colleagues to ensure a seamless guest experience.
• Maintain composure and professionalism in a busy environment.

Skills

Guest service

Communication

Reservation system

Multitasking

Teamwork

Problem solving

Job description

LGH Hotels Management is seeking a friendly Hotel Receptionist to join the Front Office team at Holiday Inn Cardiff City Centre. You will be the first point of contact, delivering a warm welcome and smooth check-in experiences while handling reservations and calls with accuracy.

We value a calm, detail‑oriented approach and a genuine passion for hospitality. This on-site role offers opportunities to contribute to memorable guest stays and collaborate with a supportive team.