Guest Experience Front Desk Agent

LGH Hotels Management Ltd; Manchester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit

Shopping discounts

Eye care

Legal & financial advice

Counseling sessions

Hospital & death benefit plans

Cycle to work

Wellbeing resources

Free meals on duty

Free parking

Job summary

LGH Hotels Management in partnership with Crowne Plaza Manchester Airport seeks a Front Office Team Member to warmly welcome guests, manage arrivals and inquiries, and support a seamless stay. You will work with a supportive team to ensure accuracy in reservations, billing and guest records while maintaining high service standards.

You will contribute to a positive, guest-focused atmosphere, collaborating across departments to deliver a smooth journey from check-in to departure and create

Qualifications

• Friendly, motivated and guest-focused.
• Excellent communication and teamwork.
• Able to handle guest requests calmly.

Responsibilities

• Welcome guests warmly and manage check-in/out smoothly.
• Respond to guest enquiries and concerns promptly.
• Handle phone calls, emails, and reservations with care and accuracy.
• Assist with billing, records, and report generation.
• Collaborate with hotel departments to ensure a seamless guest journey.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Job description

LGH Hotels Management in partnership with Crowne Plaza Manchester Airport seeks a Front Office Team Member to warmly welcome guests, manage arrivals and inquiries, and support a seamless stay. You will work with a supportive team to ensure accuracy in reservations, billing and guest records while maintaining high service standards.

You will contribute to a positive, guest-focused atmosphere, collaborating across departments to deliver a smooth journey from check-in to departure and create