Front Desk Guest Experience Agent

LGH Hotels Management Limited; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

IHG employee room benefit programme

Free meals on duty

Free parking

Wellbeing support

Job summary

LGH Hotels Management Limited is seeking a friendly Front Office Team Member for the Crowne Plaza Manchester Airport. You will be the first point of contact, greeting guests and helping create a welcoming, relaxed experience from arrival through their stay.

You will handle check-in/check-out, respond to inquiries, manage reservations and work with hotel departments to ensure a smooth guest journey. This role suits someone who enjoys hospitality and teamwork.

Qualifications

• Enjoys working with people and takes pride in making others feel welcome and at ease
• Communicates clearly, kindly and confidently in a guest-facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people-focused hotel environment

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check-in and check-out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record-keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well-coordinated guest journey
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Job description

LGH Hotels Management Limited is seeking a friendly Front Office Team Member for the Crowne Plaza Manchester Airport. You will be the first point of contact, greeting guests and helping create a welcoming, relaxed experience from arrival through their stay.

You will handle check-in/check-out, respond to inquiries, manage reservations and work with hotel departments to ensure a smooth guest journey. This role suits someone who enjoys hospitality and teamwork.