Guest Experience Front Desk Agent — Flexible Shifts

Peoplebank; Luton; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Staff areas to recharge

Discounts & Perks

Refer a Friend bonus

Interest-Free Loans

Job summary

Thistle Express Luton is a modern 3* hotel in central Luton, seeking a guest‑focused Front of House team member. You’ll be on reception, greeting guests warmly, handling inquiries, and ensuring memorable stays. Opera knowledge is a plus, but a calm, proactive attitude and a personable approach are essential.

The role involves five shifts out of seven, including early and late periods, with a supportive academy and benefits package designed to help you grow with the team.

Qualifications

• Passion for creating warm, personalized guest experiences.
• Ability to stay calm and proactive in busy front desk environments.
• Genuine, welcoming personality that values guests and colleagues.
• Strong attention to detail and guest needs anticipation.
• Willingness to work a rotating shift pattern five days out of seven.

Responsibilities

• Serve on the reception desk and welcome guests throughout their stay.
• Handle guest queries, resolve issues, and provide personalised service.
• Assist with check-in/out, aiming to exceed expectations.
• Work as part of a flexible front-of-house team on rotating shifts.

Skills

Guest service

Calm under pressure

Friendly personality

Attention to detail

Flexible shifts

Job description

Thistle Express Luton is a modern 3* hotel in central Luton, seeking a guest‑focused Front of House team member. You’ll be on reception, greeting guests warmly, handling inquiries, and ensuring memorable stays. Opera knowledge is a plus, but a calm, proactive attitude and a personable approach are essential.

The role involves five shifts out of seven, including early and late periods, with a supportive academy and benefits package designed to help you grow with the team.