Guest Experience Agent | Flexible Shifts & Perks

Thistle; Luton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Staff areas

Meals on duty

Pension

Healthcare schemes

Wage Stream

Job summary

Thistle Express Luton is seeking a Front of House Receptionist to warmly welcome guests and support them throughout their stay. You’ll primarily work at the reception desk, with a proactive, calm approach to resolving queries and creating memorable experiences.

The role requires flexibility to work five days out of seven on a mix of early and late shifts, with hourly pay of £13.50 plus commissions and opportunities to earn more through bonuses.

Qualifications

• A genuine passion for guest service and creating warm, personalized experiences.
• Ability to remain calm and collected in a busy, guest-facing environment.
• A friendly, open personality that makes guests and team members feel valued.
• Strong attention to detail and a proactive mindset in anticipating guest needs.
• Willingness to work flexibly as part of a shift-based schedule.

Responsibilities

• Work mainly on the Reception desk, ensuring guests are warmly welcomed and supported during their stay.
• Handle queries and resolve them with a calm, proactive approach, even during busy times.
• Go beyond Check-in/Check-Out to deliver personalized service and build guest connections.
• Work a five-day-out-of-seven shift rota with a mix of early and late shifts.

Skills

Guest service

Composure

Interpersonal skills

Attention to detail

Shift work

Job description

Thistle Express Luton is seeking a Front of House Receptionist to warmly welcome guests and support them throughout their stay. You’ll primarily work at the reception desk, with a proactive, calm approach to resolving queries and creating memorable experiences.

The role requires flexibility to work five days out of seven on a mix of early and late shifts, with hourly pay of £13.50 plus commissions and opportunities to earn more through bonuses.