Front Desk & Guest Experience Manager

Clermont Hotel Group; Luton; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Discounts & Perks

Refer a Friend bonus

Wage Stream salary access

Gym discounts

Job summary

Clermont Hotel Group is seeking a Reception Manager for Thistle Express Luton to lead a front-of-house team. You will oversee the check-in/check-out process, resolve guest queries, and uphold service quality across shifts.

A strong emphasis on recruiting, training, and developing staff will help the team reach its full potential while you drive sales at the desk. You’ll manage guest satisfaction, mentor colleagues, and foster a collaborative environment that reflects our People Promise and

Qualifications

• Proven ability to lead a hospitality team
• Strong guest service orientation with proactive problem-solving
• Excellent communication and interpersonal skills
• Analytical mindset for sales and performance improvement

Responsibilities

• Oversee smooth check-in/check-out and guest queries
• Recruit, train and develop front-of-house team
• Drive at-desk sales and upsell opportunities
• Maintain high service standards and monitor performance metrics

Skills

Leadership

Guest service

Communication

Detail-orientated

Sales at desk

Team development

Tools

Opera

Job description

Clermont Hotel Group is seeking a Reception Manager for Thistle Express Luton to lead a front-of-house team. You will oversee the check-in/check-out process, resolve guest queries, and uphold service quality across shifts.

A strong emphasis on recruiting, training, and developing staff will help the team reach its full potential while you drive sales at the desk. You’ll manage guest satisfaction, mentor colleagues, and foster a collaborative environment that reflects our People Promise and