Hotel Receptionist

Peoplebank; Luton; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Staff areas to recharge

Discounts & Perks

Refer a Friend bonus

Interest-Free Loans

Job summary

Thistle Express Luton is a modern 3* hotel in central Luton, seeking a guest‑focused Front of House team member. You’ll be on reception, greeting guests warmly, handling inquiries, and ensuring memorable stays. Opera knowledge is a plus, but a calm, proactive attitude and a personable approach are essential.

The role involves five shifts out of seven, including early and late periods, with a supportive academy and benefits package designed to help you grow with the team.

Qualifications

• Passion for creating warm, personalized guest experiences.
• Ability to stay calm and proactive in busy front desk environments.
• Genuine, welcoming personality that values guests and colleagues.
• Strong attention to detail and guest needs anticipation.
• Willingness to work a rotating shift pattern five days out of seven.

Responsibilities

• Serve on the reception desk and welcome guests throughout their stay.
• Handle guest queries, resolve issues, and provide personalised service.
• Assist with check-in/out, aiming to exceed expectations.
• Work as part of a flexible front-of-house team on rotating shifts.

Skills

Guest service

Calm under pressure

Friendly personality

Attention to detail

Flexible shifts

Job description

Contract: Flexible
Payment: Hourly
Salary: £13.50 per hour + commissions

Thistle Express Luton is a 3* hotel aimed at the savvy, value conscious traveller. It is a 152 bedroom hotel with modern design, stylish bedrooms, friendly service and fast, free Wifi. The hotel is in a great, central location, next to The Mall, a 5 minute walk from Luton train station and only 15 minutes from Kenilworth Road Stadium.

What you’ll be doing

You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease"even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.

Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.

What you’ll bring

• A genuine passion for guest service and creating warm, personalized experiences
• The ability to remain calm and collected in a busy, guest-facing environment
• A friendly, open personality that makes guests and team members feel valued
• Strong attention to detail and a proactive mindset in anticipating guest needs
• Willingness to work flexibly as part of a shift-based schedule

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.