Reception Manager - Guest Experience & Sales Lead

Peoplebank; Luton; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Job summary

Thistle Express Luton, part of Clermont Hotel Group, is seeking a Reception Manager to lead by example, delivering outstanding guest service and smooth check-in/check-out. You’ll recruit, train and develop the team, maximise desk sales, and ensure every guest interaction reflects the brand’s commitment to hospitality.

The role is based in a central Luton location with a focus on guest satisfaction and team engagement. You’ll be empowered to drive service standards and revenue.

Qualifications

• Creative, inspiring leadership that motivates and guides the team to deliver exceptional service.
• A keen eye for detail to ensure the highest standards at all times.
• A deep passion for hospitality and guest satisfaction.
• Excellent communication skills, with the ability to connect naturally with guests and team members.
• Analytical skills for problem-solving and sales strategy.

Responsibilities

• Lead by example and ensure guest service quality.
• Manage check-in/check-out processes smoothly and efficiently.
• Recruit, train and develop the team for peak performance.
• Drive sales at the desk and empower the team to do the same.

Skills

Leadership

Attention to detail

Hospitality passion

Communication skills

Analytical skills

Tools

Opera

Job description

Thistle Express Luton, part of Clermont Hotel Group, is seeking a Reception Manager to lead by example, delivering outstanding guest service and smooth check-in/check-out. You’ll recruit, train and develop the team, maximise desk sales, and ensure every guest interaction reflects the brand’s commitment to hospitality.

The role is based in a central Luton location with a focus on guest satisfaction and team engagement. You’ll be empowered to drive service standards and revenue.