Guest Experience Floor Team Member

Signature Group; Scotland; Presencial; GBP 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discounts

Employee assistance programme

Extra annual leave

Resumo da oferta

Signature Group in Scotland is seeking proactive floor team members to greet guests, seat parties, and deliver friendly, efficient service. You will take orders, suggest menu items, and communicate requests to kitchen and bar staff. Maintain presentation standards and assist with reservations to keep guests flowing smoothly.

Join a team that values guest satisfaction, teamwork, and problem-solving in a busy hospitality environment across Signature Group venues in Scotland.

Qualificações

• Excellent communication with customers, both in person and on the phone.
• Deliver exceptional service, address concerns, and ensure guest satisfaction.

Responsabilidades

• Greet and seat customers in a friendly and professional manner.
• Take customer orders accurately, provide menu recommendations, and relay special requests to kitchen and bar staff.
• Ensure timely and efficient service of food and drinks, with high presentation and cleanliness standards.
• Handle customer enquiries and resolve issues or complaints promptly to ensure guest satisfaction.
• Manage reservations, monitor table availability, and maintain smooth flow of guests to optimise seating and minimise wait times.

Conhecimentos

Excellent Communication

Customer Service Focus

Organisation and Multitasking

Teamwork

Problem-Solving

Descrição da oferta de emprego

Signature Group in Scotland is seeking proactive floor team members to greet guests, seat parties, and deliver friendly, efficient service. You will take orders, suggest menu items, and communicate requests to kitchen and bar staff. Maintain presentation standards and assist with reservations to keep guests flowing smoothly.

Join a team that values guest satisfaction, teamwork, and problem-solving in a busy hospitality environment across Signature Group venues in Scotland.