Floor Team Member – Guest Service & Seating

Signature Group; Glasgow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Programme

Extra annual leave

Job summary

Signature Group is seeking Floor Team members across Scotland. You will greet and seat guests, take orders, and coordinate with kitchen and bar staff to deliver an exceptional dining experience.

Bring excellent communication, customer service, and teamwork to a fast-paced environment. Benefits include staff discounts, an Employee Assistance Programme, and extra annual leave for service.

Qualifications

• Excellent communication with guests in person and over the phone.
• Strong focus on delivering outstanding customer service.
• Ability to organise and multitask in a fast-paced venue.
• Collaborative teamwork with kitchen, bar and floor staff.
• Calm, proactive problem-solving to resolve issues quickly.

Responsibilities

• Greet and seat customers in a friendly, professional manner.
• Take orders accurately and relay special requests to kitchen and bar.
• Ensure timely service and maintain presentation and cleanliness.
• Handle enquiries and resolve issues to ensure guest satisfaction.
• Manage reservations and optimise seating to minimise wait times.

Skills

Excellent communication

Customer service

Organisation

Teamwork

Problem-solving

Job description

Signature Group is seeking Floor Team members across Scotland. You will greet and seat guests, take orders, and coordinate with kitchen and bar staff to deliver an exceptional dining experience.

Bring excellent communication, customer service, and teamwork to a fast-paced environment. Benefits include staff discounts, an Employee Assistance Programme, and extra annual leave for service.