Guest Experience Associate: Front Desk & Dining

Premier-Inn; Stepps; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Discounts on Premier Inn rooms

Pension scheme

Save As You Earn

General employee discounts

Job summary

Premier Inn is seeking a Ground Floor Team Member for Glasgow Stepps (M80/J3). You’ll welcome guests, assist with check-in, and help with breakfast or dinner service, including bar duties.

There’s no requirement for hotel experience, just a friendly, calm, and proactive approach to guest service. Shifts include evenings and weekends, with 15 guaranteed hours per week on a fixed-term contract until 31 January 2027.

Qualifications

• No hotel experience required.
• Friendly, helpful attitude suitable for guest service.
• Willingness to work evenings, weekends and busy periods.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or dinner and pour drinks behind the bar.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates and keep the hotel running smoothly.
• Ensure every guest feels looked after from arrival to departure.

Skills

Customer service

Teamwork

Calm under pressure

Communication

Job description

Premier Inn is seeking a Ground Floor Team Member for Glasgow Stepps (M80/J3). You’ll welcome guests, assist with check-in, and help with breakfast or dinner service, including bar duties.

There’s no requirement for hotel experience, just a friendly, calm, and proactive approach to guest service. Shifts include evenings and weekends, with 15 guaranteed hours per week on a fixed-term contract until 31 January 2027.