Guest Experience Host: Front Desk & Workplace Concierge

CBRE; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

CBRE is seeking a Workplace Experience Host in London on a 12-month fixed-term basis to deliver a premier workplace experience for employees and guests. The role sits within the Workplace team and requires a positive, energetic presence to set the tone for the day and support administrative tasks as needed.

The successful candidate will provide exceptional guest service, manage the reception area, and coordinate with facilities and third-party providers while upholding CBRE standards and safety

Qualifications

• Strong communication skills and the ability to follow instructions and procedures.
• Ability to ask clarifying questions and prepare routine reports for internal teams.
• Ability to present information confidently to internal groups and larger staff.
• Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook.
• Strong customer focus with a passion for delivering high standards and achieving business objectives.
• Results-oriented with the ability to manage multiple priorities.

Responsibilities

• Provide an exceptional guest experience to colleagues and visitors.
• Deliver personalized service to enhance the customer journey.
• Own the reception foyer and surrounding areas to create the best first impression.
• Support the Workplace Experience Team with administrative tasks like mail, events, desk bookings and locker management.
• Coordinate with suppliers and service providers and ensure compliant operations.
• Support onboarding activities including new employee orientation and first-day welcome.
• Assist with meeting coordination, event support, and office equipment management.
• Respond to workplace service requests and complaints from the building community.
• Maintain relationships with suppliers and ensure insurance documentation is up to date.

Skills

Strong communication

Asking clarifying questions

Presentation skills

Microsoft Office proficiency

Customer focus

Results oriented

Degree preferred

Education

Degree or higher education preferred

Tools

Word

Excel

PowerPoint

Outlook

SharePoint

Job description

CBRE is seeking a Workplace Experience Host in London on a 12-month fixed-term basis to deliver a premier workplace experience for employees and guests. The role sits within the Workplace team and requires a positive, energetic presence to set the tone for the day and support administrative tasks as needed.

The successful candidate will provide exceptional guest service, manage the reception area, and coordinate with facilities and third-party providers while upholding CBRE standards and safety