Guest Experience F&B Team Leader

Accor; Birmingham; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free night stays (UK hotels)

30% discount in Accor Restaurants

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Global opportunities and inclusive/eco

Job summary

Ibis Birmingham Airport, part of the Accor group, is seeking an experienced Customer Relations Supervisor to build strong guest relationships from arrival through departure. You will lead the team in service delivery, coordinate with front office and F&B, and uphold hygiene and safety standards to ensure a memorable stay.

The role requires at least 3 years in a supervisory position and offers a competitive hourly wage with an additional variable service charge.

Qualifications

• A minimum of 3 years previous experience in a supervisory role.
• Ability to work under pressure.
• Salary expectations: £14.45 per hour plus a variable monthly service charge.

Responsibilities

• Develops high quality relationships with guests from arrival to departure to foster loyalty.
• Monitors guest satisfaction throughout the stay and anticipates needs.
• Coordinates with F&B and front office to ensure smooth operations and compliance with standards.
• Ensures hygiene and safety procedures are followed and equipment is properly maintained.
• Promotes hotel services and offers to guests to enhance revenue and loyalty.

Skills

Guest relations

Team leadership

Job description

Ibis Birmingham Airport, part of the Accor group, is seeking an experienced Customer Relations Supervisor to build strong guest relationships from arrival through departure. You will lead the team in service delivery, coordinate with front office and F&B, and uphold hygiene and safety standards to ensure a memorable stay.

The role requires at least 3 years in a supervisory position and offers a competitive hourly wage with an additional variable service charge.