Guest Experience Lead, Front Office

Accor; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

Uniforms provided

Accor F&B Discount

Accor Friends and Family Rates

Accor Development Program

Cycle to work scheme

Job summary

Accor's Novotel Birmingham Centre is seeking a motivated Reception Team Leader to support the Front Office team. You will ensure warm welcomes for guests, oversee daily front office activities, and drive excellent service while maintaining brand standards.

The role requires previous Front Office or Reception experience in hospitality, strong leadership and communication skills, and a proactive, guest-centric approach in a busy hotel environment.

Qualifications

• Flexible with working hours is essential.
• Good interpersonal skills, guest oriented and service minded.
• Positive with a can-do attitude.
• Good presentation and confident speaking skills.
• Working knowledge of Microsoft Office, Opera.
• Good listening skills and ability to anticipate.
• Well organised
• Team Spirit
• Sales oriented
• Previous experience in the hotel as Reception Team Member / Supervisor
• Working with a fabulous team that are at the heart of the hotel
• Free meals on duty and uniforms provided Accor F&B Discount at any Accor Hotel Worldwide
• Accor Friends and Family Rates
• Accor Development Program
• Cycle to work scheme

Responsibilities

• Supervising and supporting the Reception team during daily operations.
• Ensuring smooth check-in and check-out procedures.
• Delivering excellent guest service and handling guest feedback.
• Training, coaching and motivating team members.
• Supporting upselling, ALL loyalty enrolments and hotel revenue targets.
• Ensuring accurate billing, cash handling and adherence to hotel procedures.
• Working closely with other departments to ensure a seamless guest experience.

Skills

Interpersonal skills

Guest oriented

Service minded

Leadership

Tools

Microsoft Office

Opera

Job description

Accor's Novotel Birmingham Centre is seeking a motivated Reception Team Leader to support the Front Office team. You will ensure warm welcomes for guests, oversee daily front office activities, and drive excellent service while maintaining brand standards.

The role requires previous Front Office or Reception experience in hospitality, strong leadership and communication skills, and a proactive, guest-centric approach in a busy hotel environment.