Hospitality Pro: F&B Team Member (Birmingham)

Novotel Hotels; Birmingham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

UK hotel discounts

Discounted global rates

Training & development programmes

Meals on duty

Uniforms & dry cleaning

Recommend a friend scheme

Employee advisory service

Job summary

Accor Group in Birmingham invites an enthusiastic F&B Team Member to join our hospitality team. You will be the face of our dining operation, delivering exceptional service across restaurant, bar, meeting rooms, and room service with a focus on guest satisfaction.

You will handle orders, maintain hygiene, promote hotel facilities, and contribute to a smooth service flow while working flexible shifts, including evenings and weekends. Training is provided by Accor Group.

Qualifications

• Proven ability to provide efficient, friendly, and professional service that consistently creates positive guest experiences.
• Strong product knowledge and demonstrated skill in suggestive selling to maximize revenue opportunities.
• Proficiency in operating POS systems and taking accurate orders.
• Excellent understanding of food hygiene and safe food service practices.
• Exceptional communication skills, both verbal and written, with the ability to interact professionally with diverse guests and team members.

Responsibilities

• Prepare and maintain dining areas according to established procedures, ensuring tables and service stations are clean, organized, and ready for guests.
• Provide efficient and friendly waiter service, greeting guests warmly and making them feel welcomed and valued throughout their dining experience.
• Take accurate food and beverage orders from guests, demonstrating thorough product knowledge and utilizing suggestive selling techniques to maximize sales opportunities.
• Input orders into the POS system promptly and accurately, communicating clearly with kitchen staff to ensure seamless service flow.
• Collect prepared meals from the kitchen, verify order accuracy, and deliver items promptly to guests while maintaining optimal temperature and presentation.
• Maintain hygienic food service practices at all times, adhering to health and safety standards and company procedures.
• Take ownership of your designated section and station, ensuring consistent quality and organization throughout your shift.
• Handle room service operations with professionalism, including answering phones promptly, taking orders, and maximizing sales through product knowledge.
• Address guest concerns and problems with a positive, solution-oriented approach, escalating to management when necessary.
• Actively promote hotel facilities and services, identifying opportunities to enhance the guest experience.
• Perform additional reasonable tasks as requested by supervisors or management to support team objectives.

Skills

Guest service excellence

POS system proficiency

Suggestive selling

Food hygiene knowledge

Excellent communication

Time management

Team player

Flexibility

Stamina

Independent yet collaborative

Education

Food hygiene certification

Tools

POS systems

Job description

Accor Group in Birmingham invites an enthusiastic F&B Team Member to join our hospitality team. You will be the face of our dining operation, delivering exceptional service across restaurant, bar, meeting rooms, and room service with a focus on guest satisfaction.

You will handle orders, maintain hygiene, promote hotel facilities, and contribute to a smooth service flow while working flexible shifts, including evenings and weekends. Training is provided by Accor Group.