F&B Team Leader: Guest Experience & Service Excellence

Cairn Group; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel stays

Food and beverage discounts

Wellbeing resources

Career development programs

Job summary

Cairn Group is seeking motivated Supervisors to help lead our operational teams at Holiday Inn Birmingham City Centre. You will support daily operations, coach team members and ensure service standards are consistently achieved to deliver memorable guest experiences.

Join Cairn Group and help drive hospitality excellence from the frontline, ensuring guests receive outstanding service and a positive experience in a dynamic hotel environment.

Qualifications

• Experience in a hospitality or customer-facing environment.
• Ability to lead by example and develop others.
• Strong organisational and prioritisation skills.

Responsibilities

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Skills

Hospitality experience

Customer-focused

Leadership

Organised

Team development

Guest communication

Job description

Cairn Group is seeking motivated Supervisors to help lead our operational teams at Holiday Inn Birmingham City Centre. You will support daily operations, coach team members and ensure service standards are consistently achieved to deliver memorable guest experiences.

Join Cairn Group and help drive hospitality excellence from the frontline, ensuring guests receive outstanding service and a positive experience in a dynamic hotel environment.