F&B Team Leader

Accor; Birmingham; Presencial; GBP 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free night stays (UK hotels)

30% discount in Accor Restaurants

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Global opportunities and inclusive/eco

Descripción de la vacante

Ibis Birmingham Airport, part of the Accor group, is seeking an experienced Customer Relations Supervisor to build strong guest relationships from arrival through departure. You will lead the team in service delivery, coordinate with front office and F&B, and uphold hygiene and safety standards to ensure a memorable stay.

The role requires at least 3 years in a supervisory position and offers a competitive hourly wage with an additional variable service charge.

Formación

• A minimum of 3 years previous experience in a supervisory role.
• Ability to work under pressure.
• Salary expectations: £14.45 per hour plus a variable monthly service charge.

Responsabilidades

• Develops high quality relationships with guests from arrival to departure to foster loyalty.
• Monitors guest satisfaction throughout the stay and anticipates needs.
• Coordinates with F&B and front office to ensure smooth operations and compliance with standards.
• Ensures hygiene and safety procedures are followed and equipment is properly maintained.
• Promotes hotel services and offers to guests to enhance revenue and loyalty.

Conocimientos

Guest relations

Team leadership

Descripción del empleo

Our mission at Ibis Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

Customer relations

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience
• Takes into account and anticipates guest needs
• Conveys the hotel image
• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Supervises and checks the bar, restaurant, menu, presentation
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
• Coordinates with the departments close to the F&B department (front office, reservation etc)
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
• Ensures equipment remains in good condition and signals any needs for technical intervention
• Ensures compliance with legislation governing the sale of beverages

Team management/ Talent & Culture

• Contribute to guests satisfaction by providing high quality services with a warm and friendly andapproach.
• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development
• Ensures that employees are well presented (uniforms, personal hygiene etc)
• Helps employees improve their skills and provides support.
• Is familiar with all the hotel's services and promotes them to encourage guest loyalty
• Respects requests from the Sales Department and fulfils the customer promise
• Increases sales through his/her innovative and creative approach and reliable advice
• Promotes the special offers and full range of products

Management and administration

• Manages the products available for guests
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
• Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property in the hotel
• Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

Qualifications

• A minimum of 3 years previous experience in a supervisory role.
• Ability to work under pressure.
• Salary expectations: £14.45per hour plus a variable monthly service charge

Additional Information

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Develops revenue and profit margins
• Helps the hotel meet its targets
• Provides information for guests within his/her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request
• Handling any complaints immediately and sensibly, and keeps the manager informed.
• Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy,recycling, sorting waste etc)