Guest Experience & Events Manager

Mitie Group; England; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Mitie Group is seeking a Guest Services Manager to lead a front-of-house Guest Services Host & Reception Team within a premium corporate environment. You will drive a best-in-class guest journey, oversee daily reception, conferences, and events, and ensure service excellence while maintaining compliance and cost awareness.

You will inspire and develop a small team, embody a culture of accountability, and partner with security, facilities, and workplace teams to deliver a seamless guest

Qualifications

• Proven experience managing Guest Services within a premium corporate or hospitality environment.
• Strong leadership and people management skills with ability to coach and develop teams.
• Excellent communication and interpersonal skills with confidence engaging senior stakeholders and VIP guests.
• Understanding of compliance, health and safety, data protection and safe door policies.

Responsibilities

• Act as a visible ambassador, delivering a warm, polished first-class impression for all guests and colleagues.
• Design and evolve a best-in-class guest journey reflecting a premium corporate brand.
• Lead and coach reception professionals; manage rotas, training, and development.
• Ensure front-of-house operations, security, and compliance are maintained; manage visitor logs and access processes.
• Oversee meeting room, events bookings, and support for internal/external events end-to-end.
• Engage stakeholders, collect feedback and drive continuous improvement across reception and guest services.

Skills

People management

Stakeholder engagement

Operations leadership

Guest services

Compliance

Job description

Mitie Group is seeking a Guest Services Manager to lead a front-of-house Guest Services Host & Reception Team within a premium corporate environment. You will drive a best-in-class guest journey, oversee daily reception, conferences, and events, and ensure service excellence while maintaining compliance and cost awareness.

You will inspire and develop a small team, embody a culture of accountability, and partner with security, facilities, and workplace teams to deliver a seamless guest