Premium Guest Services Manager

Mitie Cleaning & Hygiene Services; Warwick; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle platform

Extra holiday days (up to 5)

Cycle-to-work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services in Warwick is seeking a Guest Services Manager to lead a front-of-house Host & Reception team within a premium corporate environment. You will deliver a seamless guest experience while ensuring compliance, operational excellence, and stakeholder confidence.

As a visible leader, you will drive team performance, embed a positive culture, and coordinate daily reception, conference and events operations.

Qualifications

• Proven experience managing guest services in a premium corporate or hospitality setting.
• Strong leadership skills with ability to develop teams.
• Balance service excellence with cost efficiency and client value.
• Excellent communication with senior stakeholders and VIP guests.
• Strong organisational skills and attention to detail.
• Discretion and professionalism in high-pressure situations.

Responsibilities

• Lead front-of-house Guest Services Host & Reception team.
• Oversee daily reception, conference, and events operations.
• Manage room bookings, setup, and hospitality for meetings.
• Ensure compliance with health, safety, data protection, and security.
• Maintain visitor logs, passes, and access processes.
• Oversee budget and cost control for Guest Services.
• Partner with security, facilities, and workplace teams.
• Lead on continuous improvement and service standards.

Skills

Guest services management

People management

Stakeholder engagement

Communication

Operational governance

Attention to detail

Job description

Mitie Cleaning & Hygiene Services in Warwick is seeking a Guest Services Manager to lead a front-of-house Host & Reception team within a premium corporate environment. You will deliver a seamless guest experience while ensuring compliance, operational excellence, and stakeholder confidence.

As a visible leader, you will drive team performance, embed a positive culture, and coordinate daily reception, conference and events operations.