Premium Guest Services Manager – Front Desk & Events

Mitie Group; Warwick; Presencial; GBP 52.000 - 62.000; Jornada completa

Descripción de la vacante

Mitie Group in Warwick (premium client site) seeks a Guest Services Manager to lead a small front-of-house team delivering a first‑class guest journey. You will oversee reception, conference and events, ensure compliant operations, and champion brand standards across the guest experience.

You will coach and develop colleagues, manage rosters, handle escalations, and build strong relationships with stakeholders while maintaining safety, data privacy, and service excellence in a corporate

Formación

• Proven experience managing Guest Services within a high-end corporate, hospitality, or premium service environment.
• Strong people management skills with experience leading and developing teams.

Responsabilidades

• Act as a visible ambassador for the organisation, ensuring a warm, polished, and consistent first-class impression for all guests, clients, and colleagues.
• Design, embed, and continuously evolve a best-in-class guest journey that reflects a premium corporate brand.
• Handle VIP visits with discretion and professionalism, anticipating needs and coordinating with internal stakeholders to deliver a flawless experience.
• Manage escalations or complaints calmly and effectively, ensuring swift resolution and positive outcomes.

Conocimientos

Guest services management

People management

VIP guest handling

Communication

Compliance awareness

Descripción del empleo

Mitie Group in Warwick (premium client site) seeks a Guest Services Manager to lead a small front-of-house team delivering a first‑class guest journey. You will oversee reception, conference and events, ensure compliant operations, and champion brand standards across the guest experience.

You will coach and develop colleagues, manage rosters, handle escalations, and build strong relationships with stakeholders while maintaining safety, data privacy, and service excellence in a corporate