Guest Experience Duty Manager — Flexible Hours

Lane7 - Milton Keynes; Milton Keynes; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days holiday per year

Free bowling and activities for you &

25% off food and drink

Team social activities

Cycle2Work scheme

Refer a friend scheme

Monday bowling club

Annual team awards party

Wellbeing app access

Job summary

Lane7 - Milton Keynes is seeking a dynamic Duty Manager to lead guest experiences and oversee daily operations. You will be the first point of contact for guests, help create memorable moments, and ensure smooth service across a multi-activity venue.

With at least 2 years in hospitality or leisure management, you will supervise shifts, uphold health and safety, train your team, and embody the Lane7 brand. Flexible, part-time hours and a welcoming culture are on offer.

Qualifications

• Minimum 2 years supervision/management experience in hospitality or leisure.

Responsibilities

• Ensure guest journey is immaculate from start to finish.
• Check guests in, assist with cocktail preparations, and clear/table cleanup as needed.
• Maintain an immersive guest experience across activities.
• Represent the Lane7 brand and foster the energetic atmosphere.
• Ensure health & safety and food handling policies are followed.
• Respond to complaints within defined parameters or escalate to the General Manager.
• Collaborate with the management team to report and resolve maintenance issues promptly.
• Lead shifts and brief team to ensure smooth operations.
• Maintain strong knowledge of F&B offerings and enforce brand guidelines.

Job description

Lane7 - Milton Keynes is seeking a dynamic Duty Manager to lead guest experiences and oversee daily operations. You will be the first point of contact for guests, help create memorable moments, and ensure smooth service across a multi-activity venue.

With at least 2 years in hospitality or leisure management, you will supervise shifts, uphold health and safety, train your team, and embody the Lane7 brand. Flexible, part-time hours and a welcoming culture are on offer.