Guest Experience Lead — Flexible Hours, 28 Days Holiday

Lane7; Milton Keynes; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

28 days holiday per year

Free bowling and activities for you +3

25% off food and drink

Team social activities

Join Monday bowling club

Annual team awards party

Wellbeing app access

Cycle2Work with Halfords

Refer a friend scheme

Descripción de la vacante

Lane7 in Milton Keynes is seeking a Duty Manager to lead guest experiences and oversee operations across our venue. You will check guests in, help craft cocktails, and ensure a fully immersive, high-energy atmosphere while maintaining safety and brand standards.

We value a lively, creative, and reliable manager with at least 2 years of supervisory experience in hospitality or leisure. This part-time role offers flexible hours and opportunities for growth within a fast-growing, multi-brand venue

Formación

• Energetic and infectious personality for guest experience.
• Creative and passionate with a can-do attitude for customer service.
• Flexible with shifts and able to commute to the venue.
• At least 2 years supervisor/management experience in hospitality or leisure.

Responsabilidades

• Ensure our guest journey is immaculate, from start to finish
• You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
• Ensuring everyone is enjoying a fully immersive experience
• Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
• Ensure our teams are following all health and safety and food management polices
• Respond to complaints within the given parameters or escape to the General Manager
• Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
• Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
• Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times

Conocimientos

Energetic personality

Customer service

Flexible with shifts

Hospitality/Leisure Experience

Descripción del empleo

Lane7 in Milton Keynes is seeking a Duty Manager to lead guest experiences and oversee operations across our venue. You will check guests in, help craft cocktails, and ensure a fully immersive, high-energy atmosphere while maintaining safety and brand standards.

We value a lively, creative, and reliable manager with at least 2 years of supervisory experience in hospitality or leisure. This part-time role offers flexible hours and opportunities for growth within a fast-growing, multi-brand venue