Guest Experience Duty Manager — Flexible Shifts, Free Bowling

London; Milton Keynes; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

28 days holiday

Free bowling with friends (off-peak)

25% off food and drink

Team social events

Cycle2Work scheme

Descripción de la vacante

Lane7 Group in Milton Keynes is seeking a Duty Manager to lead guest experiences and manage shifts within our vibrant hospitality venue. You will supervise teams, ensure smooth check-ins, and maintain a high-energy atmosphere across entertainment offerings including bowling, arcade games and food & drink.

The role requires leadership experience in hospitality, a flexible schedule, and a passion for delivering exceptional service in a fast-paced environment.

Formación

• Minimum of 2 years supervisor/management experience in hospitality or leisure
• Energetic and infectious personality with great customer service
• Flexible with shifts and able to commute to the venue
• Fluent in written and spoken English

Responsabilidades

• Ensure guest journey is immaculate from start to finish
• Be the port of call for guests, check them in, build relationships and maintain table cleanliness
• Ensure guests enjoy a fully immersive experience
• Represent Lane7 brand and foster a great atmosphere
• Oversee health and safety and food handling policies
• Respond to complaints or escalate to General Manager
• Coordinate with management to report and resolve maintenance issues
• Lead shifts and brief team on upcoming tasks
• Maintain product knowledge of F&B offerings and adhere to brand guidelines

Descripción del empleo

Lane7 Group in Milton Keynes is seeking a Duty Manager to lead guest experiences and manage shifts within our vibrant hospitality venue. You will supervise teams, ensure smooth check-ins, and maintain a high-energy atmosphere across entertainment offerings including bowling, arcade games and food & drink.

The role requires leadership experience in hospitality, a flexible schedule, and a passion for delivering exceptional service in a fast-paced environment.