Duty Manager

Lane7 - Milton Keynes; Milton Keynes; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days holiday per year

Free bowling and activities for you &

25% off food and drink

Team social activities

Cycle2Work scheme

Refer a friend scheme

Monday bowling club

Annual team awards party

Wellbeing app access

Job summary

Lane7 - Milton Keynes is seeking a dynamic Duty Manager to lead guest experiences and oversee daily operations. You will be the first point of contact for guests, help create memorable moments, and ensure smooth service across a multi-activity venue.

With at least 2 years in hospitality or leisure management, you will supervise shifts, uphold health and safety, train your team, and embody the Lane7 brand. Flexible, part-time hours and a welcoming culture are on offer.

Qualifications

• Minimum 2 years supervision/management experience in hospitality or leisure.

Responsibilities

• Ensure guest journey is immaculate from start to finish.
• Check guests in, assist with cocktail preparations, and clear/table cleanup as needed.
• Maintain an immersive guest experience across activities.
• Represent the Lane7 brand and foster the energetic atmosphere.
• Ensure health & safety and food handling policies are followed.
• Respond to complaints within defined parameters or escalate to the General Manager.
• Collaborate with the management team to report and resolve maintenance issues promptly.
• Lead shifts and brief team to ensure smooth operations.
• Maintain strong knowledge of F&B offerings and enforce brand guidelines.

Job description

Role | Duty Manager

Location | Milton Keynes

Salary | £13.11

Contract | 10-30 Hours a week (Flexible)

About Us

Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!

Could you be what we’re looking for?

We’re looking for mega creative, passionate, and exciting people with huge personalities to join our management team and make our guest and team experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.

What is the ideal candidate?

• Energetic and an infectious personality to give our guests the best possible experience
• Creative and passionate with a can-do attitude when it comes to providing great customer service
• Flexible with shifts and able to commute to the venue
• A minimum of 2 years supervisor / management experience in the hospitality or Leisure sector

The Role

• Ensure our guest journey is immaculate, from start to finish
• You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
• Ensuring everyone is enjoying a fully immersive experience
• Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
• Ensure our teams are following all health and safety and food management polices
• Respond to complaints within the given parameters or elevate to the General Manager
• Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
• Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
• Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times

What We’ll Offer

When you join The Lane7 Group, you’ll spend the first few weeks learning the brand standards and getting to grips with the basics. We absolutely encourage progression from within – we pride ourselves on our team development and whether you’re with us while you’re at Uni, or if you’re here for the start of your hospitality career, we’ll give you the skills and attributes you need to grow. You’ll also get:

• 28 days holiday per year
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Join your teams Monday bowling club
• Annual team awards party
• Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme