Guest Experience Duty Manager | Immersive Leisure Venue

Lane7; Bath; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

28 days holiday per year

Free bowling and activities for you

25% off food and drink

Team social calendar activities

Monday bowling club

Annual team awards party

Wellbeing app access

Cycle2Work scheme

Refer a friend scheme

Job summary

Lane7 is seeking a Duty Manager in Bath to lead guest experiences and oversee shifts in a live entertainment venue. You will manage the guest journey from check-in to service, craft beverages, and supervise team activities to maintain an immersive atmosphere.

Ideal candidates bring 2+ years of supervisory hospitality experience, a flexible schedule, and the ability to commute to the Bath venue. The role emphasizes safety, brand standards, and staff development within a dynamic team culture.

Qualifications

• Fluent in written and spoken English.
• Minimum of 2 years supervisor/management experience in hospitality or leisure.
• Flexible with shifts and able to commute to the venue.
• Right to work in the UK.

Responsibilities

• Ensure guest journey is immaculate from start to finish.
• Check guests in, craft cocktails, maintain table cleanliness.
• Maintain an immersive experience for guests.
• Represent Lane7 and embody a positive brand culture.
• Enforce health and safety and food handling policies.
• Address complaints within policy or escalate to GM.
• Coordinate with the team to report and resolve maintenance issues.
• Lead shifts and brief team about upcoming duties.
• Maintain product knowledge of F&B offerings and ensure brand standards.

Skills

Guest service

Leadership

Team management

Hospitality

Job description

Lane7 is seeking a Duty Manager in Bath to lead guest experiences and oversee shifts in a live entertainment venue. You will manage the guest journey from check-in to service, craft beverages, and supervise team activities to maintain an immersive atmosphere.

Ideal candidates bring 2+ years of supervisory hospitality experience, a flexible schedule, and the ability to commute to the Bath venue. The role emphasizes safety, brand standards, and staff development within a dynamic team culture.