Duty Manager

London; Milton Keynes; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days holiday

Free bowling with friends (off-peak)

25% off food and drink

Team social events

Cycle2Work scheme

Job summary

Lane7 Group in Milton Keynes is seeking a Duty Manager to lead guest experiences and manage shifts within our vibrant hospitality venue. You will supervise teams, ensure smooth check-ins, and maintain a high-energy atmosphere across entertainment offerings including bowling, arcade games and food & drink.

The role requires leadership experience in hospitality, a flexible schedule, and a passion for delivering exceptional service in a fast-paced environment.

Qualifications

• Minimum of 2 years supervisor/management experience in hospitality or leisure
• Energetic and infectious personality with great customer service
• Flexible with shifts and able to commute to the venue
• Fluent in written and spoken English

Responsibilities

• Ensure guest journey is immaculate from start to finish
• Be the port of call for guests, check them in, build relationships and maintain table cleanliness
• Ensure guests enjoy a fully immersive experience
• Represent Lane7 brand and foster a great atmosphere
• Oversee health and safety and food handling policies
• Respond to complaints or escalate to General Manager
• Coordinate with management to report and resolve maintenance issues
• Lead shifts and brief team on upcoming tasks
• Maintain product knowledge of F&B offerings and adhere to brand guidelines

Job description

Role | Duty Manager

Location | Milton Keynes

Salary | £13.11

Contract | 10-30 Hours a week (Flexible)

About Us

Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!

Could you be what we’re looking for?

We’re looking for mega creative, passionate, and exciting people with huge personalities to join our management team and make our guest and team experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.

What is the ideal candidate?

• Energetic and an infectious personality to give our guests the best possible experience
• Creative and passionate with a can-do attitude when it comes to providing great customer service
• Flexible with shifts and able to commute to the venue
• A minimum of 2 years supervisor / management experience in the hospitality or Leisure sector

The Role

• Ensure our guest journey is immaculate, from start to finish
• You’re the port of call for our guests, whether you’re checking them in, building your favourite cocktail or cleaning down your table
• Ensuring everyone is enjoying a fully immersive experience
• Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
• Ensure our teams are following all health and safety and food management polices
• Respond to complaints within the given parameters or elevate to the General Manager
• Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
• Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
• Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times

What We’ll Offer

When you join The Lane7 Group, you’ll spend the first few weeks learning the brand standards and getting to grips with the basics. We absolutely encourage progression from within – we pride ourselves on our team development and whether you’re with us while you’re at Uni, or if you’re here for the start of your hospitality career, we’ll give you the skills and attributes you need to grow. You’ll also get:

• 28 days holiday per year
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Join your teams Monday bowling club
• Annual team awards party
• Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme

To Apply

All candidates must be fluent in written and spoken English and have the right to work in the UK.