Guest Experience Coordinator - Luxury Hospitality & Perks

Four Seasons Hotels Ltd; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Excellent Training & Career发展

Four Seasons employee travel programme

Be the guest experience at the hotel

BUPA Dental Health Care

Free meals in our staff restaurant

Shuttle bus service between Fleet &amp

Opportunities to build a successful,全球

Free uniform dry cleaning available

Annual themed employee party

Access to Wagestream - salary advance

Employee recognition programmes

Job summary

Four Seasons Hotels Ltd in Hampshire is seeking a committed Guest Experience Coordinator to join our Leisure Reservations and PBX Team. You will be a central point of contact for guest inquiries, reservations, and information, delivering warm, professional service in a luxury setting.

You will liaise with hotel departments, manage calls and written communications, and ensure records of guest preferences are thorough.

Qualifications

• Experience in hospitality, guest services or reservations.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication abilities.
• Hospitable nature and genuine passion for delivering outstanding service.
• Ability to multitask, prioritise and remain calm under pressure.

Responsibilities

• Assist guests with reservation enquiries, room requests, and general information.
• Handle both telephone and written communication with warmth and professionalism.
• Liaise closely with hotel departments to ensure seamless coordination of guest needs.
• Support the PBX operation by managing calls promptly and efficiently.
• Anticipate guest expectations, providing personalised suggestions and solutions.
• Maintain detailed records of guest preferences and special requirements.
• Uphold Four Seasons standards of luxury, care and service excellence.
• Ensure all correspondence and booking details are accurate and meticulously organised.

Skills

Hospitality experience

Guest services

Reservations

Attention to detail

Communication skills

Multitasking

Flexible schedule

Job description

Four Seasons Hotels Ltd in Hampshire is seeking a committed Guest Experience Coordinator to join our Leisure Reservations and PBX Team. You will be a central point of contact for guest inquiries, reservations, and information, delivering warm, professional service in a luxury setting.

You will liaise with hotel departments, manage calls and written communications, and ensure records of guest preferences are thorough.