Guest Experience Coordinator

Four Seasons Hotels and Resorts; England; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Excellent Training & Career发展

Four Seasons employee travel programme

Be the guest experience at the hotel

BUPA Dental Health Care

Free meals in our staff restaurant

Shuttle bus service between Fleet &amp

Opportunities to build a successful,全球

Free uniform dry cleaning available

Annual themed employee party

Access to Wagestream - salary advance

Employee recognition programmes

Résumé du poste

Four Seasons Hotels Ltd in Hampshire is seeking a committed Guest Experience Coordinator to join our Leisure Reservations and PBX Team. You will be a central point of contact for guest inquiries, reservations, and information, delivering warm, professional service in a luxury setting.

You will liaise with hotel departments, manage calls and written communications, and ensure records of guest preferences are thorough.

Qualifications

• Experience in hospitality, guest services or reservations.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication abilities.
• Hospitable nature and genuine passion for delivering outstanding service.
• Ability to multitask, prioritise and remain calm under pressure.

Responsabilités

• Assist guests with reservation enquiries, room requests, and general information.
• Handle both telephone and written communication with warmth and professionalism.
• Liaise closely with hotel departments to ensure seamless coordination of guest needs.
• Support the PBX operation by managing calls promptly and efficiently.
• Anticipate guest expectations, providing personalised suggestions and solutions.
• Maintain detailed records of guest preferences and special requirements.
• Uphold Four Seasons standards of luxury, care and service excellence.
• Ensure all correspondence and booking details are accurate and meticulously organised.

Connaissances

Hospitality experience

Guest services

Reservations

Attention to detail

Communication skills

Multitasking

Flexible schedule

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you’re visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world-class hospitality in a stunning setting. Every moment of a guest’s stay matters, and our dedicated Guest Experience team plays a vital role in ensuring seamless, personalised and memorable experiences from start to finish.

We are now seeking a committed and detail-driven Guest Experience Coordinator to join our Leisure Reservations and PBX Team. This role is essential to maintaining exceptional service quality, supporting guests with warmth and professionalism, and upholding the highest standards of communication and care.

As a Guest Experience Coordinator, you will be a central point of contact for guest enquiries, requests, and reservations. You will bring excellent communication skills, a passion for service, and the ability to multitask and prioritise effectively in a fast-paced environment.

What you will do

• Assist guests with reservation enquiries, room requests, and general information
• Handle both telephone and written communication with accuracy, warmth and professionalism
• Liaise closely with hotel departments to ensure seamless coordination of guest needs
• Support the PBX operation by managing calls promptly and efficiently
• Anticipate guest expectations, providing personalised suggestions and solutions
• Maintain detailed records of guest preferences and special requirements
• Uphold Four Seasons standards of luxury, care and service excellence
• Ensure all correspondence and booking details are accurate and meticulously organised

What you bring

• Previous experience in hospitality, guest services, or reservations preferred
• Exceptional attention to detail and strong organisational skills
• Excellent written and verbal communication abilities
• A hospitable nature and genuine passion for delivering outstanding service
• Ability to multitask, prioritise and remain calm under pressure
• Professional, positive, and collaborative attitude
• Flexible availability, including weekends and holidays

What we offer

• Excellent Training & Career development opportunities
• Four Seasons employee travel programme
• Be the guest experience at the hotel
• BUPA Dental Health Care
• Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
• Shuttle bus service from the hotel between Fleet & Church Crookham
• Opportunities to build a successful career with global potential
• Free uniform dry cleaning available
• Annual themed employee party and many social, charitable & sporting events throughout the year
• Access to Wagestream - salary advance benefit
• Employee recognition programmes