In Room Dining Coordinator

Four Seasons Hotels Ltd; England; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Free Shuttle Bus transport

Employee travel programme

Excellent Training and Career Develop­

Uniform and free meals on duty

WeCare Employee Well Being Platform

Wagestream salary advance

Group Personal Pension Plan after 3?m

Job summary

Four Seasons Hampshire is seeking an organised In Room Dining Coordinator to manage in-room dining orders and coordinate with kitchen and service teams for seamless guest experiences. You will act as the central point of contact between guests, the kitchen, and service staff, ensuring accuracy and timely delivery.

The role requires excellent communication, customer service, and the ability to multitask in a fast-paced hospitality environment, with flexibility to work evenings, weekends and

Qualifications

• Experience in hospitality, food & beverage, or a similar role preferred.
• Excellent communication and customer service skills.
• Strong organisational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Willingness to work evenings, weekends and holidays.
• Proficient with order-taking systems.

Responsibilities

• Coordinate all in-room dining orders accurately.
• Take guest orders and manage special requests.
• Liaise with kitchen and service teams to ensure smooth service.
• Monitor order flow and maintain high standards.
• Handle guest queries and feedback professionally.
• Upsell and recommend menu offerings with up-to-date knowledge.
• Assist with administrative duties like order tracking and reporting.
• Ensure compliance with health and hygiene regulations.

Skills

Communication skills

Customer service

Organisation

Attention to detail

Multitasking

Teamwork

Flexibility

Tools

Order taking systems

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

We’re seeking an organised and detail-oriented In Room Dining Coordinator to support the smooth operation of our in-room dining services. You will act as the central point of coordination between guests, the kitchen, and service teams, ensuring all orders are handled efficiently and delivered to the highest standard.

This role also supports a wider range of guest dining experiences, including Café Santé, canal barge offerings, and bespoke picnic services across the hotel grounds, ensuring a seamless and memorable experience for all guests.

What you will do

Coordinate all in-room dining orders, ensuring accuracy and timely delivery

Communicate effectively with guests, taking orders and managing special requests

Liaise closely with the kitchen and service teams to ensure smooth service execution

Monitor order flow and maintain high service standards at all times

Handle guest queries, requests, and feedback in a professional and friendly manner

Maintain up-to-date menu knowledge to confidently upsell and recommend offerings

Assist with administrative duties, including order tracking and reporting

Ensure compliance with all health, safety, and hygiene regulations

What You’ll Bring

Previous experience in hospitality, food & beverage, or a similar role is preferred

Excellent communication and customer service skills

Strong organisational skills with great attention to detail

Ability to multitask and work effectively in a fast-paced environment

A proactive and positive attitude with a passion for guest service

Confident using systems for order taking and coordination

Strong teamwork skills and ability to collaborate across departments

Flexibility to work evenings, weekends, and holidays as required

Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)

Employee travel programme

Excellent Training and Career Development opportunities

28 days holiday per annum including bank holidays (increasing based on length of service)

Group Personal Pension Plan upon completion of three months’ service

Opportunities to build a successful career with global potential

Access to Wagestream – a salary advance benefit

WeCare Employee Well Being Platform

Uniform and free meals on duty

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In Room Dining Coordinator Four Seasons Hampshire