Guest Experience Concierge — Hospitality & Perks

Delta Hotels by Marriott Manchester Airport; Hale; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount

Pension scheme

Employee assistance

Career development

Training programs

Job summary

Delta Hotels by Marriott Manchester Airport is seeking a friendly, customer-focused Front Desk Assistant to welcome guests, check them in/out, and promote hotel services. You will coordinate with departments to fulfill guest requests and maintain high service standards in a fast-paced environment.

Candidates should have at least 1 year in customer service, a professional appearance, and strong communication skills. Training and development are provided within Marriott's global network.

Qualifications

• At least 1 year of customer service experience.
• Professional appearance and strong communication skills.

Responsibilities

• Welcome guests and assist with check-in/check-out, ensuring a pleasant experience.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to fulfill guest requests.
• Maintain high levels of customer service by anticipating needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to satisfaction.
• Promote hotel services and amenities to enhance guest experience.

Skills

Customer service

Communication

Job description

Delta Hotels by Marriott Manchester Airport is seeking a friendly, customer-focused Front Desk Assistant to welcome guests, check them in/out, and promote hotel services. You will coordinate with departments to fulfill guest requests and maintain high service standards in a fast-paced environment.

Candidates should have at least 1 year in customer service, a professional appearance, and strong communication skills. Training and development are provided within Marriott's global network.