Guest Experience Host – Dining & Events

Delta Hotels by Marriott Manchester Airport; Hale; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Discounts

Pension

Employee assistance

Career development

Training programs

Job summary

Delta Hotels by Marriott Manchester Airport invites applicants to join our welcoming dining team. As a guest-focused hospitality professional, you will welcome guests, take orders, explain menu items, and coordinate with the kitchen to ensure timely delivery of food and beverages.

We value warmth, reliability, and clear communication. With at least 1 year in customer service, you will contribute to a positive dining experience and uphold safety and hygiene standards while supporting colleagues

Qualifications

• Minimum 1 year of related customer service experience.
• Strong communication and teamwork skills.
• Focus on hospitality and guest satisfaction.

Responsibilities

• Welcome guests with a warm, friendly demeanor and provide a positive dining experience.
• Take and serve orders accurately, ensuring quality and presentation.
• Explain menu items, ingredients, and preparation methods.
• Keep dining areas and service stations clean and organized.
• Coordinate with kitchen staff to ensure timely delivery of food and beverages.
• Handle guest inquiries and resolve complaints professionally.
• Promote restaurant services and specials to boost guest experience and sales.
• Follow safety and hygiene protocols to maintain a safe workplace.
• Assist with inventory and restocking as needed.
• Support teammates and work together to achieve goals.

Skills

Customer service

Communication

Teamwork

Job description

Delta Hotels by Marriott Manchester Airport invites applicants to join our welcoming dining team. As a guest-focused hospitality professional, you will welcome guests, take orders, explain menu items, and coordinate with the kitchen to ensure timely delivery of food and beverages.

We value warmth, reliability, and clear communication. With at least 1 year in customer service, you will contribute to a positive dining experience and uphold safety and hygiene standards while supporting colleagues