Guest Experience Concierge

Harri; Ashley; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Marriott discount

Pension

Assistance programme

Career development

Training programs

Job summary

Marriott is seeking a dedicated Guest Services Associate to welcome guests, assist with check-in/out, and promote hotel services. You will deliver exceptional service, handle inquiries with empathy, and coordinate with other departments to ensure memorable experiences.

You will work in a fast-paced environment, maintain high standards of appearance and professionalism, and participate in ongoing training and development within Marriott's global network.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Willingness to learn and adapt in a hospitality setting.

Responsibilities

• Welcome and assist guests with check-in/check-out.
• Address guest inquiries promptly and professionally.
• Coordinate with other departments to fulfill requests.
• Maintain high level of customer service and anticipate needs.
• Promote hotel services and amenities to enhance guest experience.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Marriott is seeking a dedicated Guest Services Associate to welcome guests, assist with check-in/out, and promote hotel services. You will deliver exceptional service, handle inquiries with empathy, and coordinate with other departments to ensure memorable experiences.

You will work in a fast-paced environment, maintain high standards of appearance and professionalism, and participate in ongoing training and development within Marriott's global network.