Conference & Banqueting Lead — Guest Experience & Events

Delta Hotels by Marriott Manchester Airport; Hale; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Manchester Airport is seeking a dedicated supervisor to lead our conference and front desk teams on-site. You will oversee conference set-up, staff management, and guest services while ensuring flawless events and guest satisfaction.

Join a global Marriott network that emphasizes wellbeing, respect, and career development. Previous conference and banqueting supervisory experience is preferred, with opportunities for internal transfers and progression across Marriott

Qualifications

• Proven experience in supervising conference/banqueting or front desk teams.
• Strong leadership and people management skills.
• Ability to handle guest inquiries and resolve issues professionally.

Responsibilities

• Manage Conference Set-up and service delivery.
• Train and supervise staff to maintain high customer service standards.
• Recruitment and onboarding of team members.
• Handle guest inquiries and complaints, resolving promptly.

Skills

Staff management

Guest service

Recruitment

Conflict resolution

Front office operations

Job description

Delta Hotels by Marriott Manchester Airport is seeking a dedicated supervisor to lead our conference and front desk teams on-site. You will oversee conference set-up, staff management, and guest services while ensuring flawless events and guest satisfaction.

Join a global Marriott network that emphasizes wellbeing, respect, and career development. Previous conference and banqueting supervisory experience is preferred, with opportunities for internal transfers and progression across Marriott