Guest Experience Concierge - Front Desk & VIP Service

Accorhotel; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Discount Card

Complimentary stays

Eyecare vouchers

Merlin Discount

Training & Development

Additional holidays

Recommend a friend

Employee Advisory Service

Job summary

Novotel London Blackfriars is hiring a Full-Time Hotel Receptionist who is fun, passionate, and welcoming to join our fantastic team. You will handle seamless check-ins and check-outs, greet guests, answer queries, and suggest local dining and activities.

The role requires a professional, friendly approach, knowledge of London's attractions, and prior receptionist or customer-service experience. Shifts include mornings, evenings, weekends, and some night coverage; eligibility to work in the UK

Qualifications

• Previous receptionist or customer service experience.
• Knowledge of London’s activities, restaurants and attractions.
• Welcoming, professional attitude with strong communication skills.

Responsibilities

• Provide a seamless check-in/check-out experience.
• Respond promptly to guest queries and ensure their satisfaction.
• Offer recommendations on local activities, dining and entertainment.
• Identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities.
• Coordinate with the Duty Manager to provide excellent guest service.
• Handle guest messages and room moves as needed.

Skills

Welcoming attitude

Strong communication skills

Customer service experience

Job description

Novotel London Blackfriars is hiring a Full-Time Hotel Receptionist who is fun, passionate, and welcoming to join our fantastic team. You will handle seamless check-ins and check-outs, greet guests, answer queries, and suggest local dining and activities.

The role requires a professional, friendly approach, knowledge of London's attractions, and prior receptionist or customer-service experience. Shifts include mornings, evenings, weekends, and some night coverage; eligibility to work in the UK