Guest Experience Concierge - Front Desk at Luxury Hotel

Malmaison Hotel Du Vin Holdings Limited; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff room discounts

Friends and family rate

Discounted dining

Fully funded Apprenticeship

Cycle to work

Healthcare plans

Referral schemes

Uniform provided

Job summary

Malmaison Hotel Du Vin Holdings Limited is seeking a friendly receptionist in Birmingham to welcome guests, answer queries and ensure a memorable stay. You will be the face of the hotel, delivering celebrity service and maintaining high standards in every guest interaction.

The role offers permanent employment with a competitive hourly rate and a strong benefits package designed to support your career development within the Malmaison brand.

Responsibilities

• You are the face of our hotel, the first and last person guests see.
• Set the tone for the visit and ensure everything is above and beyond.
• Help guests with queries and provide a friendly, efficient service.

Skills

Hospitality

Guest service

Customer care

Job description

Malmaison Hotel Du Vin Holdings Limited is seeking a friendly receptionist in Birmingham to welcome guests, answer queries and ensure a memorable stay. You will be the face of the hotel, delivering celebrity service and maintaining high standards in every guest interaction.

The role offers permanent employment with a competitive hourly rate and a strong benefits package designed to support your career development within the Malmaison brand.