Front Desk Guest Experience Specialist

Malmaison Hotels; Sharpness; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Staff Room Rates

Friends and Family Room Rate

Dining discount

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral scheme

Uniform provided

Wellness & Campaign Days

Stream pay access

Complimentary stays on anniversary

Brain Charity sponsorship

Employee Assistance Programme

Job summary

Malmaison is hiring a Receptionist in Cheltenham. As the face of the hotel, you will warmly welcome guests, handle queries, and contribute to an exceptional guest experience. The role is full-time and permanent, with opportunities to grow within the brand.

You should bring a friendly, energetic approach and a passion for service. This position emphasizes guest satisfaction and teamwork in a dynamic hotel environment at Malmaison.

Responsibilities

• You will be the face of our hotel, greet guests and assist with queries to ensure a welcoming experience.
• Handle guest requests with a proactive, friendly attitude and maintain high standards of service throughout shifts.
• Support the team to deliver smooth front-of-house operations and uphold Malmaison’s service culture.

Job description

Malmaison is hiring a Receptionist in Cheltenham. As the face of the hotel, you will warmly welcome guests, handle queries, and contribute to an exceptional guest experience. The role is full-time and permanent, with opportunities to grow within the brand.

You should bring a friendly, energetic approach and a passion for service. This position emphasizes guest satisfaction and teamwork in a dynamic hotel environment at Malmaison.