Guest Experience Host - Front Desk

Malmaison & Hotel du Vin; Cheltenham; Presencial; GBP 15.000 - 21.000; Jornada completa

Descripción de la vacante

Malmaison Cheltenham is seeking a friendly and energetic Receptionist to join our team. You will be the face of the hotel, addressing guest queries and delivering outstanding hospitality with enthusiasm and care.

You will be part of a brand that values high standards, guest experiences, and internal progression, with a permanent contract and opportunities to learn and grow within Malmaison.

Formación

• Friendly, passionate, and energetic receptionist.
• Natural hospitality charm and a passion for service.
• Ability to be the face of the hotel and set a positive tone.
• Willingness to learn and progress within Malmaison.

Responsabilidades

• Be the first and last contact for guests, welcoming them warmly.
• Handle queries of all shapes and sizes and ensure guest satisfaction.
• Maintain high standards and deliver notable guest experiences.
• Contribute to a supportive team environment and internal progression.

Conocimientos

Hospitality

Customer Service

Communication

Team Spirit

Descripción del empleo

Malmaison Cheltenham is seeking a friendly and energetic Receptionist to join our team. You will be the face of the hotel, addressing guest queries and delivering outstanding hospitality with enthusiasm and care.

You will be part of a brand that values high standards, guest experiences, and internal progression, with a permanent contract and opportunities to learn and grow within Malmaison.