Guest Experience Ambassador - Receptionist

Hotel Du Vin; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff room rates

50% off best available rate

Dining discounts 35%

Job summary

Hotel du Vin in Birmingham is seeking a friendly, energetic receptionist to join our team. You will be the face of the hotel, providing warm service and handling guest queries with a smile.

We offer generous benefits, a permanent contract at £13.01 per hour for 16 hours per week, opportunities for training and progression, and discounts on dining and staff rooms as part of our employee perks. We support growth through an apprenticeship programme, Wagestream pay access, and wellness initiatives

Qualifications

• Customer-facing role experience is preferred.
• Strong communication and interpersonal skills essential.
• Ability to handle guest queries with a positive attitude.

Responsibilities

• Greet guests and check them in/out with a smile.
• Answer queries and resolve issues to ensure a pleasant stay.
• Maintain a neat reception area and support hotel operations.

Skills

Guest service

Communication

Job description

Hotel du Vin in Birmingham is seeking a friendly, energetic receptionist to join our team. You will be the face of the hotel, providing warm service and handling guest queries with a smile.

We offer generous benefits, a permanent contract at £13.01 per hour for 16 hours per week, opportunities for training and progression, and discounts on dining and staff rooms as part of our employee perks. We support growth through an apprenticeship programme, Wagestream pay access, and wellness initiatives