Front Desk Concierge – Luxury Hotel Guest Experience

Malmaison Hotels; Cheltenham; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff Room Rates from £65 per night

Friends and Family Room Rate 50% off

35% off dining in Brasseries and Bistr

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans from £5 per月

Referral scheme up to £1,500

Quality uniform

Wellness & National Campaign Days

Stream wage access

Complimentary stays on 1st, 3rd and 5t

Sponsor of The Brain Charity

Employee Assistance Programme

Descripción de la vacante

Malmaison Cheltenham seeks a Receptionist who is the friendly face guests see on arrival and departure, delivering a high standard of service with warmth and professionalism. You will help create memorable experiences across our bar, brasserie and rooms, supporting guests throughout their stay.

You’ll benefit from extensive perks and opportunities, including staff discounts, apprenticeship pathways, wellness initiatives and wage-access options, all within a vibrant hospitality environment.

Formación

• Must have a natural hospitality charm and a passion for service.
• You will be the first and last person guests meet, setting the tone for their visit.
• Ability to handle queries of all shapes and sizes with professionalism.

Responsabilidades

• Greet guests warmly and assist with check-in/check-out.
• Answer queries and provide information to ensure guest satisfaction.
• Coordinate with colleagues to deliver a seamless guest experience across the hotel.
• Maintain a welcoming and efficient reception area.

Conocimientos

Hospitality

Customer service

Communication

Professionalism

Herramientas

POS systems

Front desk software

Descripción del empleo

Malmaison Cheltenham seeks a Receptionist who is the friendly face guests see on arrival and departure, delivering a high standard of service with warmth and professionalism. You will help create memorable experiences across our bar, brasserie and rooms, supporting guests throughout their stay.

You’ll benefit from extensive perks and opportunities, including staff discounts, apprenticeship pathways, wellness initiatives and wage-access options, all within a vibrant hospitality environment.