Guest Experience Associate - Front Desk & Service Champion

Delta Hotels; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Marriott is seeking a dedicated team member to welcome guests and assist with check-in and check-out, ensuring a smooth and memorable experience.

You will address guest inquiries, coordinate with departments, and promote hotel services to enhance experiences and drive revenue, while upholding safety and policies.

Join a global network that values wellbeing, belonging, and professional growth, with training, career development and Marriott discounts across 140 countries.

Qualifications

• 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to fulfill guest requests.
• Maintain a high level of customer service by anticipating guest needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe environment.
• Monitor guest feedback and implement improvements based on suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Job description

Marriott is seeking a dedicated team member to welcome guests and assist with check-in and check-out, ensuring a smooth and memorable experience.

You will address guest inquiries, coordinate with departments, and promote hotel services to enhance experiences and drive revenue, while upholding safety and policies.

Join a global network that values wellbeing, belonging, and professional growth, with training, career development and Marriott discounts across 140 countries.