Guest Experience Front Desk Associate | Growth & Perks

Delta Hotels by Marriott Newcastle Gateshead; Gateshead; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Résumé du poste

Delta Hotels by Marriott Newcastle Gateshead is seeking a guest service professional to welcome guests, handle check-in/check-out, and coordinate with hotel operations to ensure memorable stays.

Join a team that values hospitality, comprehensive training, and opportunities for internal growth within Marriott's global network. Free meals on duty, uniform provided, and employee discounts add to the package.

Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Responsabilités

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Connaissances

Customer service

Description du poste

Delta Hotels by Marriott Newcastle Gateshead is seeking a guest service professional to welcome guests, handle check-in/check-out, and coordinate with hotel operations to ensure memorable stays.

Join a team that values hospitality, comprehensive training, and opportunities for internal growth within Marriott's global network. Free meals on duty, uniform provided, and employee discounts add to the package.