Guest Experience Concierge: Create Memorable Stays

Hilton; Woking; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Travel perks

Dining discounts

Free meals on duty

Holiday allowance

Stock purchase plan

Pension

Perks at Work

Mental health support

EAP

Career development

Job summary

Hilton in Woking seeks a friendly Concierge to welcome guests and deliver memorable experiences. You’ll respond to inquiries, arrange dining, transport, events and local attractions, and coordinate personalised guest services.

We offer a supportive team culture, competitive pay up to £12.71 per hour with incentives, generous holiday allowance, and employee perks including travel discounts and meals on duty. Previous hospitality experience is a plus, and a passion for service is essential.

Qualifications

• Hospitality or customer service mindset with a guest-first approach.
• Strong communication and interpersonal skills.
• Willingness to assist guests with a variety of requests.

Responsibilities

• Delight our guests: respond promptly and professionally to inquiries and concerns.
• Offer recommendations: dining, transportation, events, tours, local attractions.
• Coordinate special services: medical care, childcare, flowers, and personalized requests.
• Manage guest communications: messages, mail, packages, and faxes.
• Support VIP guests: seamless registration and elevated service.
• Promote hotel offerings: share information and encourage use of hotel services.

Skills

Guest service orientation

Communication skills

Job description

Hilton in Woking seeks a friendly Concierge to welcome guests and deliver memorable experiences. You’ll respond to inquiries, arrange dining, transport, events and local attractions, and coordinate personalised guest services.

We offer a supportive team culture, competitive pay up to £12.71 per hour with incentives, generous holiday allowance, and employee perks including travel discounts and meals on duty. Previous hospitality experience is a plus, and a passion for service is essential.