Guest Experience & Front Desk Specialist

Hilton; Woking; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Go Hilton travel programme

Food and beverage discounts

Free meals on duty

Generous holiday allowance

Employee Stock Purchase Programme

Pension scheme

High street discounts

Mental health resources

Crisis Concierge

Career development opportunities

Job summary

Hilton in the United Kingdom is seeking a warm and guest‑focused Receptionist to welcome guests, check them in and out, and help create memorable stays.

You'll deliver a seamless front desk experience, share local knowledge, promote hotel services, and respond promptly to guest requests. We offer competitive pay, travel perks, f&B discounts, free meals on duty, generous holiday entitlement, and a spectrum of benefits to support your wellbeing and development.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process.
• Support efficient check-out: process departures, verify charges, and issue receipts.
• Provide hotel and local knowledge: demonstrate comprehensive knowledge to assist with guest inquiries.
• Promote hotel services: use up-selling techniques to recommend hotel amenities and maximise revenue.
• Delight our guests: respond to guest requests, resolve concerns with care and urgency.

Job description

Hilton in the United Kingdom is seeking a warm and guest‑focused Receptionist to welcome guests, check them in and out, and help create memorable stays.

You'll deliver a seamless front desk experience, share local knowledge, promote hotel services, and respond promptly to guest requests. We offer competitive pay, travel perks, f&B discounts, free meals on duty, generous holiday entitlement, and a spectrum of benefits to support your wellbeing and development.