Leisure Receptionist: Guest-First Front Desk

Village Hotel - Sheffield - Leisure; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Retail & Lifestyle discounts

Employee support services

Job summary

Village Hotel - Sheffield - Leisure is opening a brand-new hotel in Sheffield with onboarding starting in January 2027 and a full setup before opening in February 2027. The Leisure Receptionist role focuses on delivering a warm welcome, managing bookings, and resolving guest queries in a busy club environment.

We value attitude and energy, offering training, development paths, and staff perks. This is a full-time on-site position with opportunities to grow in a dynamic hospitality team.

Qualifications

• Friendly, positive energy and a love for working with people.
• Attitude and energy matter as much as experience.
• Willingness to participate in onboarding and training.

Responsibilities

• Deliver a warm, friendly welcome to members and guests on arrival or over the phone.
• Efficiently operate the Leisure Reception Desk and handle bookings.
• Answer queries, resolve issues politely, and maintain product knowledge of hotel facilities.
• Adhere to cash handling, security, and health & safety procedures at all times.
• Support the leisure club team and promote the guest experience to encourage repeat visits.

Skills

Customer service

Communication skills

Friendly attitude

Job description

Village Hotel - Sheffield - Leisure is opening a brand-new hotel in Sheffield with onboarding starting in January 2027 and a full setup before opening in February 2027. The Leisure Receptionist role focuses on delivering a warm welcome, managing bookings, and resolving guest queries in a busy club environment.

We value attitude and energy, offering training, development paths, and staff perks. This is a full-time on-site position with opportunities to grow in a dynamic hospitality team.