Guest Experience Receptionist — Flexible Hours & Perks

RBH Hospitality Management Ltd; Sheffield; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discounted room rates

Birthday leave

Parental leave

Course sponsorship

Refer a Friend £250

Flexible work

Wagestream pay

Employee assistance

Wellness events

Free meals on duty

Job summary

Courtyard by Marriott Sheffield is seeking a friendly receptionist to greet guests, manage check-ins and check-outs, and provide local recommendations in a fast-paced hotel environment.

The role operates on a 30-hour contract spread over 5 days per week, with opportunities to contribute to a welcoming guest experience and smooth daily operations. RBH Hospitality Management Ltd offers a supportive team culture and comprehensive benefits.

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People skills

Communication skills

Detail oriented

Problem solving

Team player

High energy

Job description

Courtyard by Marriott Sheffield is seeking a friendly receptionist to greet guests, manage check-ins and check-outs, and provide local recommendations in a fast-paced hotel environment.

The role operates on a 30-hour contract spread over 5 days per week, with opportunities to contribute to a welcoming guest experience and smooth daily operations. RBH Hospitality Management Ltd offers a supportive team culture and comprehensive benefits.